FAQ

Here are some of the most common queries we get about The Nightwatchman. We’ve tried to be helpful by splitting them into appropriate categories, but please do look all the way down the list to see if your question is answered. If not, then email us and we’ll get back to you.

Subscriber Queries

What are the benefits of taking out a subscription?

As a subscriber to The Nightwatchman you will receive each issue directly to your door when it is released. You will also save over 20% compared to purchasing issues individually and you’re protected from any price increases as we’ll keep the price the same for you when it comes to renewing in a year’s time.

How can I pay for a subscription?

Subscriptions are set up with a recurring payment option so that you don’t have to lift a finger to renew your subscription next year. These can be set up with using a PayPal account or by Direct Debit through our website. Sadly we cannot set up recurring subscriptions over the phone, but if you require any assistance in purchasing a subscription then please call on 02036965737 or email us and we will be happy to assist.

How will I know if my subscription hasn’t successfully renewed?

On the renewal date each year we will attempt to take a payment by your chosen payment method. If this payment fails then we will email you to advise that the payment attempt has been unsuccessful and provide more details on how to update your details. If you have any concerns then please call on 02036965737 or email us and we will be happy to assist.

I’m a subscriber, but the latest issue hasn’t arrived in the post. What should I do?

If you are a subscriber to The Nightwatchman then each issue should arrive at your door on or around the release date of each issue. If you have not received your copy 7 days after the release date and believe you have a current subscription then please email us and we will investigate.

How do I cancel a subscription?

If you no longer wish to receive The Nightwatchman then you just need to let us know before the renewal date and we will cancel your subscription for the following year. You can let us know that you wish to cancel by email or by calling us on 02036965737.

Can I start a subscription with a previous issue?

All subscriptions are set to start with the next issue to be released. If you wish to receive the most recent issue or other back issues as part of your order, then these are available in our annual bundles or as single issues.

I only wish to subscribe for one year, without my subscription renewing automatically. Is this possible?

If you wish to receive The Nightwatchman for the upcoming year, but not automatically renew the subscription on the renewal date next year, then our annual bundles are the perfect product for you. These work in a similar way to a subscription in that the issues arrive at your door as they are released for the duration of the annual bundle, but they do not automatically renew each year. We will however let you know that your annual bundle has finished so that you can renew for another year if you would like to. These can be set to start with an issue that has already been released, do not need to be purchased using a PayPal account, or Direct Debit and can be ordered over the phone if you’d prefer.

You can find our annual bundles here. If you would like to start your annual bundle with an issue that is not available on the website then email us and we will set up a bespoke bundle for you.

 

The Ordering Process

What are the release dates of future issues?

The Nightwatchman is a quarterly publication. We will release new issues in early March, June, September and December.

The exact release date of each issue will be announced around 6 weeks before the issue release.

How can I pay for The Nightwatchman?

On our website you can pay for single issues and annual bundles of The Nightwatchman by credit or debit card, or through a PayPal account. Recurring subscriptions can be paid for with a PayPal account or by Direct Debit. If you wish to pay by cheque or order over the phone then please call us on 02036965737 or email us.

If you have any questions or suggestions about this, please feel free to drop us a line here.

I have a discount code. Where do I need to enter it?

Discount (or coupon) codes are applied to your order when viewing your basket. Just enter the code in the “coupon code” box that appears under the list of products and hit the “Apply Coupon” button. If you are unable to apply the coupon and believe that it should work on the product you are attempting to purchase then please email us and we will investigate. If you are purchasing over the phone then please quote the code when ordering.

How do I check the status of my order?

Simply log in on our website and click on ‘My Account’. You should be able to see your order history and status and your billing and shipping address. Please remember that print version takes a little while to deliver (see SHIPPING FAQs below). If you have any queries or concerns about your order, please email us giving a brief description of the problem.

How do I order back issues?

Simple. Just go to BUY – Single Issues and you’ll find all back issues available there.

My order status is showing as ‘pending’ or ‘processing’. What does this mean?

It means that we have your order, but that we have not received confirmation from PayPal that your payment has cleared. The notification from PayPal to our systems isn’t always instantaneous, and sometimes takes a little while. You do not need to resubmit your order or attempt to pay again; there is no way that you can speed up the process, but it is nothing to worry about. Should there be any problem with your order, we will get in touch. If this status doesn’t change within 24 hours then please email us and we will investigate.

 

Shipping

Which countries is The Nightwatchman delivered to?

The Nightwatchman is delivered worldwide. The shipping charge will depend on whether you live in the UK, Europe or elsewhere and will be automatically calculated based on the shipping address you provide. We’re sorry it’s quite expensive to ship The Nightwatchman to non-UK destinations, and want to assure you that this is entirely a reflection of the high postage costs.

How do I check shipping costs?

You can check the shipping costs of your order in your basket when checking out, by default in the ‘Cart Totals’ it will show shipping costs for UK delivery. To check for another destinations click on the ‘Calculate Shipping’ link, select the appropriate country and click on update totals.

How long will my print copy of The Nightwatchman take to arrive?

Deliveries to the UK typically take between one and three days from the date of dispatch to reach the customer. Overseas delivery times are naturally longer – deliveries to Europe typically take between five and eight days to arrive, and other deliveries can take up to fifteen days.

Orders are normally dispatched on the next working day. Therefore, the maximum you should have to wait to receive your order should be:

UK address: 4 working days

Europe address: two weeks

Rest of the world address: three weeks

If you think your copy may have been lost in the post, please email us and we’ll look into it for you. For UK orders, we will consider the item lost in transit if it has not arrived within 10 working days of the date of dispatch. For European orders this period is 15 working days, and for non-European orders it is 20 working days.

 

Downloading Digital Versions

What formats are digital versions available in?

At the moment The Nightwatchman is available in ePub, mobi and pdf formats. When you subscribe or buy a single issue, all three formats will be available for you to download immediately. The ePub format is suitable for use on an iPad, Sony Reader, iPhone, Kobo, Nook, BeBook, Desktop Computer and other eBook Readers. The mobi format works best on an Amazon Kindle. The pdf is suitable for desktop computer and laptop reading and requires Adbobe Acrobat Reader (which is free-to-download software here).

I’ve bought a subscription or a single issue, but can’t seem to access my digital version?

You can find your digital versions, in all three file formats, in the ‘My Account’ section on the website. Once you have logged in, you will be able to access the downloads by clicking on the ‘view button’ next to your active subscription or the relevant order if you have purchased a single issue or annual bundle.

There may be a short delay between placing an order and the digital versions appearing on your account. If these haven’t appeared 24 hours after having placed your order then please email us and we will investigate.

NB: With every purchase of a print product we also throw in a free digital copy, so if you’d like to read it in the digital version from time to time then check your account.

I can’t get my download to work on my iPad/Kindle/tablet device/iPhone! Help!

In order to download the ePub version on your Apple device (iPad, iPhone, iPod), you need to have iBooks installed. You can get this from iTunes here.

On Android devices, due to the wide variety of web-browsers and app compatibility, you can download any number of applications to open the ePub version. Some of our favourites are Aldiko and the ever popular Kindle app. If you’re still having problems downloading directly on your Android device, you can still download it to your PC and sync it to your device. For more information on how to do this, please refer to the manual that comes with your device.

Each Kindle also comes with its own email address, and you can email the mobi version directly to your device. Here’s how to do it: (1) go to settings and you should be able to find the address (it’ll be something like … [name]@free.kindle.com), (2) then download the mobi file from our website (i.e., My Account) onto your PC or laptop, (3) e-mail it to yourself at your Kindle e-mail address, and (4) open up your Kindle e-mail on your Kindle and download the mobi file you just sent to yourself. That should do it!

If you’re really stuck, email us and we’ll do our best to help.

 

GETTING YOUR WORK OR ADVERTS INTO THE NIGHTWATCHMAN

I want to write for The Nightwatchman. What should I do?

We very much appreciate your enthusiasm. We suggest that anyone wishing to write for us should read The Nightwatchman to get an understanding of our editorial style and subject matter. Pitches should be e-mailed here.

Please bear in mind that as a quarterly publication it is unlikely that we will be able to feature many more than about fifty to sixty writers in any one year, so competition is fierce. By sheer weight of numbers the vast majority of pitches will inevitably have to be turned down. Sorry.

I want to submit illustrations, photos or other media to The Nightwatchman – what should I do?

As above. Please send your ideas and examples of your work here.

Can I reproduce/syndicate The Nightwatchman articles on my site?

Anyone wishing to host/reproduce content from The Nightwatchman should email us in the first instance. Wholesale copying or reproduction of our content, or hosting of electronic copies, without our express permission is not allowed.

How do I advertise in The Nightwatchman?

If you or your company are interested in some cost-effective advertising to a cricket-loving audience, email us and someone will get back to you pronto.