FAQ

Here are some of the most common queries we get about The Nightwatchman. We’ve tried to be helpful by splitting them into appropriate categories, but please do look all the way down the list to see if your question is answered. If not, then email us and we’ll get back to you.

The Ordering Process

Do I need a PayPal account to order The Nightwatchman?

No, you can buy single issues or four issue bundles with a debit or credit card. Just go through the checkout process and there will be an option on the PayPal page to use your card instead of a PayPal account. You only need a PayPal account to purchase an annual, recurring subscription.

If you have any questions or suggestions about this, please feel free to drop us a line here.

OK, so I’ve paid you, now how do I do check the status of my order?

Simply log in on our website and click on ‘My Account’. You should be able to see your order history and status, your available downloads, and your billing and shipping address. Please remember that print version takes a little while to deliver (see SHIPPING FAQs below). If something simply doesn’t seem right with your order, just email us giving a brief description of the problem.

My order status is showing as ‘pending’ or ‘processing’. What does this mean?

It means that we have your order, but that we have not received confirmation from PayPal that your payment has cleared. The notification from PayPal to our systems isn’t always instantaneous, and sometimes takes a little while. You do not need to resubmit your order or attempt to pay again; there is no way that you can speed up the process, but it is nothing to worry about. Should there be any problem with your order, we will get in touch.

Shipping

Which countries is The Nightwatchman delivered to?

The Nightwatchman is delivered worldwide. The shipping charge will depend on whether you live in the UK, Europe or elsewhere and will be automatically calculated based on the shipping address you provide. We’re sorry it’s quite expensive to ship The Nightwatchman to non-UK destinations, and want to assure you that this is entirely a reflection of the high postage costs. We do not make any profit on postage and packing.

How long will my print copy of The Nightwatchman take to arrive?

Deliveries to the UK typically take between two and four days from the date of dispatch to reach the customer. Overseas delivery times are naturally longer – deliveries to Europe typically take between five and eight days to arrive, and other deliveries can take up to fifteen days.

We dispatch orders once every week so the absolute maximum you should expect to wait to receive your copy is as follows:

UK address: 10 days

Europe address: two weeks

Rest of the world address: three weeks

If you think your copy has been lost in the post, please email us and we’ll look into it for you. For UK orders, we will consider the item lost in transit if it has not arrived within 10 working days of the date of dispatch. For European orders this period is 15 working days, and for non-European orders it is 20 working days.

Downloading Digital Versions

What formats are digital versions available in?

At the moment The Nightwatchman is available in ePub, mobi and pdf formats. When you subscribe or buy a single issue, all three formats will be available for you to download immediately. The ePub format is suitable for use on an iPad, Sony Reader, iPhone, Kobo, Nook, BeBook, Desktop Computer and other eBook Readers. The mobi format works best on an Amazon Kindle. The pdf is suitable for desktop computer and laptop reading and requires Adbobe Acrobat Reader (which is free-to-download software here).

I’ve bought a subscription or a single issue, but can’t seem to access my digital version?

You can find your digital versions, in all three file formats, in the ‘Available Downloads’ section when you click on ‘My Account’.

There might be a short delay between your order and the download becoming available. When we take orders, we have to wait for confirmation from PayPal’s systems that payments have gone through. While this is usually instantaneous, at busy times it can take a couple of hours. We thank you for your patience, and ask you to check back again later. If more than 24 hours has passed since you placed your order and there are still no ‘Available Downloads’  on your ‘My Account’ page, please email us.

I can’t get my download to work on my iPad/Kindle/tablet device/iPhone! Help!

In order to download the ePub version on your Apple device (iPad, iPhone, iPod), you need to have iBooks installed. You can get this from iTunes here.

On Android devices, due to the wide variety of web-browsers and app compatibility, you can download any number of applications to open the ePub version. Some of our favourites are Aldiko and the ever popular Kindle app. If you’re still having problems downloading directly on your Android device, you can still download it to your PC and sync it to your device. For more information on how to do this, please refer to the manual that comes with your device.

Each Kindle also comes with its own email address, and you can email the mobi version directly to your device. Here’s how to do it: (1) go to settings and you should be able to find the address (it’ll be something like … [name]@free.kindle.com), (2) then download the mobi file from our website (i.e., My Account) onto your PC or laptop, (3) e-mail it to yourself at your Kindle e-mail address, and (4) open up your Kindle e-mail on your Kindle and download the mobi file you just sent to yourself. That should do it!

If you’re really stuck, email us and we’ll do our best to help.

GETTING YOUR WORK OR ADVERTS INTO THE NIGHTWATCHMAN

I want to write for The Nightwatchman. What should I do?

We very much appreciate your enthusiasm. We suggest that anyone wishing to write for us should read The Nightwatchman to get an understanding of our editorial style and subject matter. Pitches should be e-mailed here.

Please bear in mind that as a quarterly publication it is unlikely that we will be able to feature many more than about fifty to sixty writers in any one year, so competition is fierce. By sheer weight of numbers the vast majority of pitches will inevitably have to be turned down. Sorry.

I want to submit illustrations, photos or other media to The Nightwatchman – what should I do?

As above. Please send your ideas and examples of your work here.

Can I reproduce/syndicate The Nightwatchman articles on my site?

Anyone wishing to host/reproduce content from The Nightwatchman should email us in the first instance. Wholesale copying or reproduction of our content, or hosting of electronic copies, without our express permission is not allowed.

How do I advertise in The Nightwatchman?

If you or your company are interested in some cost-effective advertising to a cricket-loving audience, email us and someone will get back to you pronto.

GENERAL QUESTIONS

What are the release dates of future issues?

The Nightwatchman is a quarterly publication. We will release new issues in March, June, September and December.

How do I order back issues?

Simple. Just go to BUY – Single Issues and you’ll find all back issues available there.